Frequently Asked Questions (FAQ)

1. How can I place an order?

Placing an order is easy! Simply browse our shop, add your favorite items to the cart, and proceed to checkout. Once your order is confirmed, you’ll receive an email with the details.

2. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options available at checkout.

3. Can I change or cancel my order after placing it?

Orders are processed quickly, but if you need to make a change, please contact us at wordsonthemove25@gmail.com as soon as possible. We’ll do our best to assist you!

4. How long does shipping take?

• Orders are processed within 1-2 business days.
• Shipping times vary based on your location and the shipping method selected at checkout.

5. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. Use this number to track your package through the carrier’s website.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original condition. To initiate a return, email us at wordsonthemove25@gmail.com.

7. Do you offer refunds?

Yes, refunds are issued once we receive and inspect the returned item. The refund will be processed to your original payment method.

8. Do you ship internationally?

Currently, we only ship within [your shipping regions]. We hope to expand our shipping options in the future!

9. How do I know what size to order?

Product sizes are listed under the Product Details section on each item’s page. If you need further assistance, feel free to contact us.

10. How can I contact customer support?

You can reach us at wordsonthemove25@gmail.com or call us at +1 323 645 0501. We aim to respond within 1-2 business days.